• We are happy to fix your chip, lift, broken or crack nails within 7 days
• There will be no change of colour or designs
• 7 days guarantee policy will not be apply for regular nail polish 
• Customer is responsible for the choices of colour
• If you could not come back to salon within 7 days, please give us a call. We are happy to rectify your issues

Refunds, Returns, and Exchanges

• All services rendered are non-refundable 
• In the event of scratches or misshapen nails post-service, please notify the salon within 24 hours for corrective measures 
• Arrangements for corrective appointments must be made within 7 days following the initial service. Refunds or credit notes will not be issued for change of mind 
• We are committed to redoing any service at no additional cost if the quality does not meet your expectations, provided immediate feedback is given during the service. However, if our technician has confirmed and addressed concerns during the service, complimentary redoing will not be available 
• Your departure from the salon indicates acceptance and satisfaction with the service provided
• Clients will be liable for costs associated with repairs or replacements necessitated by damage caused due to lack of care post-service, such as breakage, chipping, or lifting of nails
• Should you require guidance on nail cares, please do not hesitate to seek advice from our nail technicians 

Service Refusal

• We kindly reserve the right to decline service under the following circumstances 
• Individuals presenting with open or infected wounds in the treatment area 
• Those with nail conditions or underlying health concerns that may pose a risk of contagion or exacerbation of their condition
• Those with diabetes are requested to inform our technicians to ensure appropriate care. Please note that cutting services are not recommended in such cases
• Individuals displaying rude, disrespectful, or unkind behaviours.

Thank you for your understanding and co-operation. If you are not satisfied with your service, please let us know! We value your feedbacks and want to ensure a positive experience.